Retail as an
operating system
Online, in-store, marketplace, subscription — one inventory truth, one customer record, one loyalty layer. We build retail that runs across channels without the reconciliation dance at the end of the quarter.
CAPABILITIES
Six surfaces of retail as one system
Omnichannel, brand, D2C, loyalty, supply, localisation — run together instead of farmed to five vendors that reconcile once a quarter.
Omnichannel retail
Online, in-store POS, mobile, marketplace listings under one inventory and order truth.
Brand storefronts
Editorial commerce experiences, product storytelling, content + catalog living in one CMS.
D2C operations
Subscription boxes, replenishment, referral engines, cohort retention and lifetime-value ops.
Loyalty & CRM
Points, tiers, wallet cards, segmentation, lifecycle triggers, second-party data sharing with vendors.
Supply-side ops
Vendor onboarding, EDI, drop-ship, dynamic pricing, 3PL orchestration, returns reverse-logistics.
Localisation at scale
Currency, language, pricing rules, tax, duties, DDP / DDU, country-specific checkouts.
OPERATING METRICS
Five numbers the retail team plans around
The retail metrics we instrument first, with honest ranges by category and the lever each one responds to. Not "North-star numbers"; the numbers operators watch on Monday.
This page is the retail-industry angle — strategy, operations, metrics. The platform-build service page has stack depth for storefronts, payments and vendor panels.
CHANNEL STACK
Storefront · POS · marketplace · retention
Default toolkit across the four channel lanes. Substitutions driven by existing investments and scale shape.
Storefront
- Shopify Plus · Commercetools
- BigCommerce · Saleor
- Medusa · Vendure
- Custom headless (Next, Remix)
POS · retail
- Shopify POS · Lightspeed
- Square · Clover
- Custom POS via Stripe Terminal
- Inventory sync layer
Marketplace
- Amazon · eBay · Etsy feeds
- Channel-advisor · Productsup
- Marketplace-native product data
- Rating + review syndication
Retention
- Klaviyo · Customer.io · Braze
- Loyalty (Smile, Yotpo, Stamped)
- Referral (Friendbuy, ReferralCandy)
- Reviews + UGC (Okendo, Yotpo)
Adjacent disciplines
Where retail connects
E-Commerce & Marketplace Build
Storefront, vendor panels, checkout and payment integrations — the platform side of this industry.
GrowthGrowth Analytics & SEO/GEO
Tracking, attribution, conversion optimisation and AI-search readiness for retail funnels.
RetentionCRM & Revenue Operations
Lifecycle, loyalty mechanics, cart recovery and segmentation on top of the commerce stack.
SupplyLogistics & Supply Chain
TMS, warehouse orchestration, reverse logistics and the real-world operations behind retail.
Run retail as one system, not five reconciliations
Share the catalogue shape, channel mix, region list and the frictions your ops team flags every Monday. We come back with an architecture, integration plan and 90-day cutover inside ten working days.